Cancel your subscription first
Deleting your account does not cancel an Illume Pro subscription. The account is ours; the subscription is held by Apple or Google. If you delete the account without cancelling, you may keep being charged for an account that no longer exists. Cancel first, then delete.
Google Play
- Open the Google Play Store app.
- Tap your profile icon in the top right.
- Tap Payments & subscriptions, then Subscriptions.
- Tap Illume.
- Tap Cancel subscription and follow the steps.
Apple App Store
- Open the Settings app on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Tap Illume.
- Tap Cancel Subscription.
Cancelling stops the next renewal. You keep access until the end of the period you have already paid for. Refunds are handled by Google or Apple, not by us.
Delete from inside the app
The fastest way to delete your account is in Illume itself:
- Open Illume and go to the You tab.
- Open Settings.
- Tap Delete account.
- Confirm when asked. This cannot be undone.
Request deletion by email
If you no longer have the app installed, or you cannot sign in, email privacy@illumeai.app from the email address on your Illume account, with the subject Delete my account.
Please include:
- the email address you used to sign up; and
- whether you signed up with an email and password, with Apple, or with Google.
We may need to verify your identity before we act on the request, so that nobody else can delete your account. We confirm by email once the deletion is complete.
What is deleted
When your account is deleted, we delete or irreversibly de-identify the personal information attached to it, including:
- your name, email address and account identifiers;
- your goals, intentions and manifestation prompts;
- your journal entries;
- the personalized stories, affirmations and audio generated for you;
- any profile photo or vision-board images you uploaded;
- the recording of your name used for pronunciation;
- your saved items, listening progress, streaks and reminder settings; and
- your app preferences.
What is kept, and for how long
A small amount of information is kept after deletion, either because the law requires it or because we need it to run the service safely:
- Transaction and billing records — kept for as long as tax, accounting and audit obligations require. These come from Apple or Google and do not include your app content.
- De-identified and aggregated analytics — retained without any identifier that links the data back to you.
- Security, fraud-prevention and abuse records — kept where needed to protect Illume and its users.
- Encrypted backups — deleted data may persist in routine backups for a short period before those backups expire on their normal schedule, after which it is gone.
Account deletion requests are completed within 30 days of a verified request. Residual copies in encrypted backups are removed within 90 days.
Our full retention practices are set out in the Privacy Policy. For any other privacy request — access, correction, or a copy of your data — write to privacy@illumeai.app.