Illume Support

Subscription

Illume offers an automatically renewing subscription with a free trial. The plans available to you, their prices in your local currency, and the length of the trial are shown inside the app before you buy, and on the Illume App Store listing.

Payment is taken by Apple through your Apple ID, not by us. Unless you cancel before the current period ends, the subscription renews automatically and Apple charges your payment method for the next period.

If a free trial converts to a paid subscription, you are charged when the trial ends unless you cancel within the window Apple specifies. Deleting the app from your phone does not cancel a subscription.

Full details are in the Terms of Service.

Restore purchases

If you have reinstalled Illume, changed phone, or your membership is not showing, restore it from inside the app: open Settings in Illume and choose Restore purchases.

Two things to check first:

• You are signed in to the same Apple ID that bought the subscription. Purchases belong to the Apple ID that made them and cannot be moved to another one.
• You have a working internet connection — restoring asks Apple to confirm the purchase.

If it still does not appear, email support@illumeai.app and tell us the Apple ID email you purchased with and roughly when. We can look up the subscription from our side.

Cancel subscription

Subscriptions bought through the App Store are managed by Apple, so cancellation happens in your iPhone settings rather than in Illume:

1. Open the Settings app on your iPhone.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Tap Illume.
5. Tap Cancel Subscription.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for, and you are not charged again after that. To avoid being charged at the end of a free trial, cancel before the trial ends.

Refunds are handled by Apple, not by us. We cannot issue a refund for a purchase Apple processed. Request one at reportaproblem.apple.com using the Apple ID that made the purchase.

Delete account

You can delete your Illume account and the personal information attached to it from within the app, where that option is available, or by emailing privacy@illumeai.app from the address on your account. We may need to verify your identity before we act on the request.

Deletion removes your account and associated personal information within a reasonable period, unless we are required or permitted by law to keep something. Copies may persist briefly in backups.

Deleting your account does not cancel your subscription. Those are two separate systems — the account is ours, the subscription is Apple's. Cancel the subscription first using the steps above, then delete the account, or you may continue to be charged for an account that no longer exists.

What we hold and how long we keep it is set out in the Privacy Policy.

Contact support

Email support@illumeai.app. We answer every message.

You will get a faster answer if you include:

• your device and iOS version — iPhone Settings → General → About;
• the Illume version, shown in the app's Settings screen;
• what you expected to happen and what happened instead; and
• a screenshot or screen recording, if something looks wrong.

For anything about your personal information — access, correction, deletion, or a privacy question — write to privacy@illumeai.app. For legal matters, legal@illumeai.app.

← Back to Illume